Shipping policy

Domestic Shipping Only

Shipment processing time

All orders are custom made and processed within 2 weeks of receipt. If we are experiencing a high volume in orders shipping time may be delayed by a few days. While we try to process orders as fast as possible life can get in the way, please be patient and email us with any questions regarding turnaround time.

Customs, Duties, and Taxes

Thin Line Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (including tariffs, taxes, and other costs)

Damages

Thin Line Designs does it's best to pack each item in the safest way possible to insure no damage. However, once the item is turned out of our hands, I understand things happen. If there is damage to your item once you receive it, please email us and we will respond in 24hrs or less with a solution. (M-F)

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure its recognized as a valid address by the shipping company. If we cannot validate the address, we will try to contact the customer to confirm address.

Thin Line Designs will not be held responsible if the customer provides the wrong address and we cannot recover the package.

Missing or Stolen Shipments

If you did not receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.

Call 910-964-6163

           or

Email Thinlinedesignsnc@gmail.com

We will file a claim with the shipping carrier. If there is some Discrepancies, you may be intitled to a replacement or refund.